Privacy Policy

How we collect, use, and protect your personal data in accordance with UK and EU GDPR.

1. Introduction

Creative Communications Lab ("we", "us", or "our") is committed to protecting and respecting your privacy. Privacy notice version: ccl-2026-09-08. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

We operate in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the EU General Data Protection Regulation (EU GDPR) where applicable.

2. Data Controller

Creative Communications Lab Ltd is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data protection practices, please contact us at:

  • Company: Creative Communications Lab Ltd (registered in England and Wales, company number 15147430)
  • Email: privacy@creativecommunicationslab.com
  • Registered office: 86–90 Paul Street, London EC2A 4NE, United Kingdom

3. The Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

  • Identity Data: Includes first name, last name, username or similar identifier, and title.
  • Contact Data: Includes email address and telephone numbers.
  • Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Usage Data: Includes information about how you use our website, products, and services.
  • Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties and your communication preferences.

4. How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

5. Data Retention

Website enquiries are recorded in the intake service shared with iconic.cx, which is also operated by Creative Communications Lab Ltd. We retain the form answers, source page, campaign information and the privacy notice presented. Booking requests also use Microsoft Bookings to arrange the meeting. Submitting a CCL enquiry does not accept iconic.cx product terms. We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.